Refund Policy
returns
If you are not completely satisfied with your purchase, please review the information below.
Original Artwork
Original paintings may be returned within 14 days of delivery.
To be eligible for a return:
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The artwork must be returned in its original condition.
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The artwork must be securely packaged to prevent damage during transit.
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Proof of purchase must be provided.
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The customer is responsible for the artwork until it is safely received by us.
To request a return, please email info@sophiepetrie.co.uk with your order number and reason for return.
Fine Art Prints
We accept returns within 30 days of delivery for:
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Unframed fine art prints
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Fine art prints with borders
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Canvas prints
Items must be returned unused and in their original packaging where possible. The customer is responsible for return shipping costs.
Framed & Mounted Prints
As all framed and framed & mounted prints are produced to order specifically for each customer, we are unable to accept returns or offer refunds unless the item arrives damaged, faulty, or incorrect.
This includes:
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Framed prints
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Framed & mounted prints
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Custom frame selections
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Special size requests
Damaged, Faulty or Incorrect Orders
Please inspect your order immediately upon arrival.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at: info@sophiepetrie.co.uk
Include:
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Your order number
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A description of the issue
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Photographs of the item
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Photographs of the packaging
Where appropriate, we will arrange a replacement, or refund.
Failure to report damage within 48 hours may affect our ability to process a replacement claim with our printing and shipping partners.
Exchanges
If you would like a different size or product, the quickest option is to place a new order once your return has been approved.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method.
Please allow up to 14 days for the refund to appear in your account, depending on your bank or card provider.
Where a return is made because of a change of mind:
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Return shipping costs are the customer's responsibility.
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Original delivery charges may be deducted from the refund where permitted by law.
If the item is faulty, damaged, or incorrect, we will refund reasonable delivery costs and arrange an appropriate resolution.
Important Information
Many products are fulfilled directly by our professional print and framing partners.
Please do not send returns to the return address shown on your parcel unless instructed to do so.
Returns sent without prior authorisation may not be accepted.
To start a return, exchange, or to discuss any concerns about your order, please contact: